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The Louisiana Department of Insurance (LDI) provides complaint data by company and by insurance product. Consumers should consider a number of variables in choosing an insurance provider including rates, deductibles and personal needs. Complaint data offers another source of information for consumers to make informed decisions.
What is a Complaint Index?
The complaint index is meant to help consumers make apples-to-apples comparisons. The index measures how many complaints the LDI received for a company relative to the amount of premium written – and compares the company to other companies offering that type of insurance.
A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more complaints than average. To view the complaint index formula, click here.
Only companies that wrote premium in a given year are included. For companies that offer both homeowners and automobile insurance coverages, you will find the data separated for each of these lines of coverage – i.e. a homeowner complaint index and an automobile complaint index.
The LDI publishes complaint index data annually after receiving premium information for the previous year from insurers.
